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Refund and Returns Policy
We do not offer refunds for our products. We only replace items if they are defective or damaged. Our replacement policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You may be required to return the defective item in question so we can inspect it. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
To return your product, you should mail your product to: Elmrose creations 8205 Transit Road East Amherst, NY 14051.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact us at firstname.lastname@example.org if you receive a damaged or defective item(s), so we can start the process. If you have any questions please reach out to us.